Customer Service

Location: Newport

Starts: September 2022

Company Overview

The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC’s and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD®), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Vacancy Overview

We are offering an excellent opportunity for or innovative and curious apprentices to join the 3-year Apprenticeship with our Customer Support Team in Northern Europe. During your apprenticeship programme you will attend college one day per week, whilst continuing your development, supported by your SPTS mentor! In this program you will develop your skills in all aspects of build, test, operation, and maintenance of ground breaking semiconductor equipment!


As a Customer Support Apprentice you’ll be offered on-the-job training to include:

  • Mechanical/Electrical assembly, wiring and fault finding in our tools
  • Operation and process engineering
  • Successful completion of NVQ logbook entries by the required timelines
  • Work through your preparation towards HNC Qualification in Electronics

Once qualified you will have the opportunity for international travel. Some limited travel is likely during the apprenticeship program.

Desirable Qualities:

We are looking for driven individuals who are passionate about learning and developing a successful long-term career within SPTS. The successful candidate must:

  • Be confident, self-motivated, and enjoy a challenge.
  • Enjoy working to tight timescales
  • Have excellent social skills
  • Enjoy problem solving assignments
  • Be a standout team-member, who is flexible on working as a part of a group, but also on their own initiative
  • Be computer literate


Preferred Qualifications:

  • First year of BTEC or similar course in electronics/electrical engineering that allows entry to BTEC year 2 on day release.

Minimum Qualifications:

  • Five GCSE’s including Maths, English, & Science at grade C or above.

Benefits Package Includes:

Shift Allowance, annual leave starting at 25 days (plus bank holidays), cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance, subsidised restaurant and free on-site parking.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. 

KLA is proud to be an equal opportunity employer.